Contact information

Contact La Carafe

For orders, delivery, returns, complaints or personal-data requests, write to contact@la-carafe.fr or call +33 5 57 35 73 40. For an order enquiry, include your order reference and the information needed to understand your request; do not send full payment-card details.

Seller: LONILEAD SAS, trading as La Carafe, a French simplified joint-stock company with share capital of €2,949,160, registered with the Bordeaux Trade and Companies Register under number 410 089 866.

Registered office, correspondence and return address: LONILEAD SAS, 48 rue Ferdinand-Buisson, 33130 Bègles, France. Contact us to organise a return and obtain the prepaid label. This does not make prior authorisation a condition for a valid withdrawal statement.

For an unresolved consumer dispute after a prior written complaint, you may contact ANM Consommation, 25 allée Rose Dieng Kuntz, 75019 Paris, France, or www.anm-conso.com. Referral is free for the consumer, voluntary and subject to statutory admissibility, within one year of the written complaint. The sales terms explain the procedure and language arrangements.