Shipping policy
Preparation and delivery
La Carafe orders are prepared Monday to Friday, excluding public holidays. Friday orders are prepared on Monday, or the next working day if Monday is a public holiday. Preparation is separate from transport. You are entitled to be informed, before entering the contract, of the date or period within which we undertake to deliver. No uniform domestic or European transit time is promised.
| Destination and service | Charge |
|---|---|
| France: DPD pickup point | €6.90; free from €60 |
| France: DPD Predict home delivery | €9.90; free from €90 |
| France: DPD Classic workplace delivery | €8; free from €90 |
| France: Chronopost pickup point | €6.90; no free-delivery threshold |
| France: Chronopost home delivery | €10; no free-delivery threshold |
| Euro 1: Germany, Belgium, Luxembourg, Netherlands | €14.90; no free-delivery threshold |
| Euro 2: Austria, Spain, Italy, Portugal | €16.90; no free-delivery threshold |
Checkout shows the services available for the actual address and the final delivery charge before you commit. European flat rates do not guarantee service to every address or territory: the address must be accepted at checkout. These terms do not open delivery to the United Kingdom or other unlisted countries.
Delivery deadlines and your rights
We must deliver by the agreed date or within the agreed period. If none has been agreed, French law requires delivery without undue delay and no later than 30 days after the contract is concluded. If delivery is late, you may require delivery within a reasonable additional period and terminate in writing if we still fail to deliver. You may terminate immediately if we refuse delivery, it is clear we will not deliver, or an agreed essential delivery deadline is missed. Following termination on these grounds, all sums paid must be refunded within 14 days, without prejudice to other statutory remedies. You may suspend payment where the law permits.
Risk normally passes when you or a designated third party other than the carrier physically takes possession. Where you independently appoint a carrier not offered by us, the statutory exception applies. Contact us about damage, loss or a wrong item. Photos help, but lack of reservations to the carrier or a report outside a short contractual period does not remove your rights against the seller. Mandatory protections applicable in your country of habitual residence remain unaffected.
Returns and contact
15 days to request a return. For new orders, you pay return shipping when you change your mind. Statutory guarantees and commitments for earlier orders remain unchanged.
These new terms apply only to orders placed after they take effect on the website. Earlier orders retain the terms promised at purchase, including free returns with a prepaid label, the 15-day period and bank credit within seven days after receipt where those commitments were offered. These commitments cannot postpone a statutory refund deadline.
Read the refund policy and model withdrawal form
Seller: LONILEAD SAS, trading as La Carafe, share capital €2,949,160, Bordeaux Trade and Companies Register 410 089 866. Customer service and returns: 48 rue Ferdinand-Buisson, 33130 Bègles, France; contact@la-carafe.fr; +33 5 57 35 73 40.